Nick Izmailov was the first Ukrainian who founded Internet banking and the N1 Foundation. Key problems facing banks in the future and ways to solve them.
Some of the key challenges that banks will face in the future are as follows.
Evolution of banking
With the advent of social media and digitalization, the relationship between the bank and the customer has changed dramatically. Interaction with the physical bank is less and less frequent, everything has gone digital. Today, among the main services that the bank has to offer are real-time interaction, multi-channel, mobility and personalized customer experience.
Therefore, it is important for the bank to closely monitor the development of users and their needs in order to offer new solutions.
Digital transformation is making big changes in the delivery of financial services. To remain competitive, banks must be able to offer a seamless interface that meets the needs of increasingly demanding customers. In addition, innovative processes and solutions will not only save banks money on back-office costs, but also bring them in line with anti-money laundering and counter-terrorist financing regulations.
So to keep up with the digital transformation, it's important for banks to adopt new technologies to streamline, accelerate and secure transactions. Can support you on this journey to change.
Regulation PSD2 (Payment Services Directive 2) has created important innovations for banks in new digital payments, but it has also opened the door for new non-traditional players. These new players should not be considered in direct competition with traditional banks. On the contrary, banks can use the open banking paradigm to their advantage to innovate and create specific services that drive the market and meet customer needs.